Cancellation and Refund Policy
Credence Book of World Records – Cancellation and Refund Policy
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Cancellation Policy
Record Submission:
- Cancellation Window:
- Users may request the cancellation of a record submission within 48 hours of the initial submission.
- Cancellation Process:
- To cancel a record submission, users must contact our support team at support@credenceworldrecords.com with the relevant details.
- Refund Eligibility:
- Record submission fees are non-refundable after the 48-hour cancellation window.
Award Kit:
- Cancellation Window:
- Users may request the cancellation of an Award Kit order within 7 days of the purchase date.
- Cancellation Process:
- To cancel an Award Kit order, users must contact our support team at support@credenceworldrecords.com with the order details.
- Refund Eligibility:
- A full refund will be issued if the cancellation request is made within the 7-day window.
Refund Policy
Record Submission:
- Refund Eligibility:
- Record submission fees are generally non-refundable once the verification process has begun.
- Refunds may be considered in cases where a submitted record does not meet our verification standards.
- Refund Process:
- Users can request a refund by contacting our support team at support@credenceworldrecords.com with details of the record submission and the reason for the refund request.
Award Kit:
- Refund Eligibility:
- Refunds for the Award Kit will be considered if the cancellation request is made within the 7-day window.
- Refunds are not available for Award Kits that have already been shipped.
- Refund Process:
- Users can request a refund for an Award Kit order by contacting our support team at support@credenceworldrecords.com with the order details and the reason for the refund request.
Contact Us
If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at support@credenceworldrecords.com.
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